Are these official ServiceNow practice exams?

No. Kwizza is independent and not affiliated with, endorsed by, or sponsored by ServiceNow. Every guide is built from the officially published exam objectives, and every practice question is original.

Which ServiceNow certification should I start with?

Start from the role you want, not the catalog: each guide below states who the exam is for and what it assumes. Open a guide, check the "who should take it" section, and try its free practice exam to gauge where you stand.

ServiceNow certifications

ServiceNow certifications cover the platform that runs IT service management in a large share of enterprises. The Certified System Administrator is the entry credential and the prerequisite for most of the specialist paths. ServiceNow does not publish its cut scores.

ServiceNow Certified System Administrator (CSA)

Beginner

The CSA is the entry credential for the ServiceNow platform and the prerequisite for most specialist paths that follow. It covers configuring an instance rather than developing on one: users and groups, tables and fields, lists and forms, UI policies and business rules, flows, import sets, and the access control rules that decide who sees what. The exam is 60 questions in 90 minutes. Questions tend to describe a situation on a live instance and ask what to configure, so time spent in a personal developer instance is worth more than time spent reading.

6090 minPass: Not published. ServiceNow states the cut score is not shared publicly and is not always 70 percent, so treat practice percentages as a readiness signal rather than a threshold.

Frequently asked questions

Are these official ServiceNow practice exams?: No. Kwizza is independent and not affiliated with, endorsed by, or sponsored by ServiceNow. Every guide is built from the officially published exam objectives, and every practice question is original.
Which ServiceNow certification should I start with?: Start from the role you want, not the catalog: each guide below states who the exam is for and what it assumes. Open a guide, check the "who should take it" section, and try its free practice exam to gauge where you stand.

Kwizza is an independent study tool and is not affiliated with, endorsed by, or sponsored by ServiceNow. ServiceNow names, logos and certification marks are the property of their respective owners and are used here only to identify the exams described. Practice questions are original, written against the publicly published exam objectives.